Questions answered by your web designer

PAYMENT RELATED QUESTIONS

1How much do you charge?
The cost of a website design project depends on many factors and can range anywhere from as little as $500 and up.
2What are your payment terms?
We break down payment into 6 or 12 month payments.
3What is included in the price?
Website design, first year of hosting, first year of domain registration.
4Are there any additional fees outside of what I have paid / am paying?
There are no additional fees outside of what you have agreed to pay.
5What is the billing procedure for work outside the project’s initial quote or agreed upon deliverables?

SERVICES

1What services do you offer?
All services
2Will you review my current website and analyze its performance before making your design decisions?
Yes
3Can you create a logo for my site?
Yes
4Can you help me get images for my website?
Yes
5Do you offer domain name registration?
Yes
6Do you offer e-commerce services?
Yes
7Do you offer web hosting services?
Yes

MANAGEMENT

1Will I have a Project Manager or a central contact?
Yes. A dedicated Project Manager will be assigned to you for all of your needs.
2How many rounds of revisions will I get?
We do not limit you on your revisions. We will continue to work on your project until you have signed off on the final design.
3Can I edit the website myself, and which parts?
Yes. The website will be created in a CMS (Content Management System) like WordPress or Joomla. This CMS will be easy for you and your to edit and all parts of the will be accessible for your changes.
4Do you custom design websites or use pre-made templates?
5How long does it take to design a website?
Depending on the complexity of the website and the speed at which the client delivers content, a simple website can be completed within a week to two weeks. If the website is more complicated, it can take up to a month or two.
6Will it be Responsive and work on Phone and Tablets as well as Computers?
Yes
7Will you review my current website and analyze its performance before making your design decisions?
Yes
8What is your policy regarding building websites for my competitors?
9How will my project be managed?
10Who will be working on my website?
11What are the qualifications of those working on my project?
12How many pages will my website be?
13How much input will I have with my website design?
14What happens if I don’t like the initial design?
15What do you need from me to get started?
16Will my website be built to expand as my business grows?
Yes
17I already have an established brand, will my website provide a consistent look?
Yes
18Will you be outsourcing any of the work?
No
19What type of content management system do you use?
WordPress or Joomla, depending on the project or request of the client.
20What web standards and practices do you follow?
21What type of IP address will my website have?
22Will I be able to see the website as you’re creating it?
Yes. We will develop the new site on our pageinprogress.com domain and give you access to the site as we are building it.
23Will the functionality of my website be tested before it goes live?
Yes.
24Will my current site experience downtime as you update it?
No.
25Will you integrate social media into my web design?
Yes.
26Will I be able to access my website statistics without contacting you?
Yes. We provide a "Customer Portal" on our website which will give you all of the statistics.
27How easy will it be to add features / functionality to my website in the future?
Very easy.

SEARCH ENGINE OPTIMIZATION

1Do you build search engine optimization into websites?
2How do you determine keywords for my site?
3Do you perform other SEO services?
4Do you do A/B testing?

ANALYTICS

1How do you measure results after the site goes live?
Analytics.
2What will be used to help me track my website traffic?
Analytics.

OWNERSHIP

1Will I own my website once it’s completed?
Yes.
2Who owns the site’s artwork?
You do.

SUPPORT

1What support do you offer after the website goes live?
2How do I request help if I need something and is this included in what I am paying for?
There are multiple ways you can contact our Team.

Support
Phone: (303) 800-6846 Option 3
Email: support@vologon.com

Design
Phone: (303) 800-6846 Option 2
Email: design@vologon.com

You can also use our contact form located here: CONTACT US

When working on a project with us, you will also receive the direct extension of your Project Manager. We also use a chat system called "Slack" which you will be invited to use with us.

While you are working on a web design project with us, all design support is included. If you need support after a project is complete, cost will depend on whether or not you have a Maintenance Contract with us. A Maintenance Contract covers all support needed for your website as well as a few hours of Computer Support each month.

MAINTENANCE

1Do you offer on-going maintenance after my site goes live?
Yes.
2What will you be doing to keep my website secure?
We use both Server and Site security measures to keep your website safe.Yes.
3Will you be performing website core, theme and plugin updates as they become available?
Yes.
4Will you be keeping backups of my site?
Yes. We perform daily backups of your site for the lifetime of your website. These backups are stored in our Cloud Backup System and can be retrieved and restored at any time.
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